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News
& Info | Frequently Asked Questions
(FAQs)
Q
- Where do you get your rocks?
A-
Mainly from my favorite Rhode Island, Connecticut, or Maine beaches
with big waves that make
for smooth, flat, and round rocks. When my supply is low or the weather
is inclement, I stop off at my favorite local garden center which
allows me to dig in their big bins of river rocks.
Q
- Can the rocks be displayed outside?
A
- Yes, if it is a larger"garden" rock and was designed and
protected for outside use. I
put at least 2 coats of exterior protectant on all
my rocks.
The larger "garden" rocks meant for outside display receive at least 3
coats of exterior protectant to withstand cold, heat, and water.
Prolonged exposure to water and direct sunlight may weaken
protectant or fade darker colors. It is recommended to place
your
SuzyBug rock in a manner that would protect it from prolonged contact
with standing water (due to poor drainage or puddling) or extreme
direct sunlight/heat to ensure best protection and longevity.
Q
- How do I place a custom order or inquiry?
A
- Until I get my Order
page fully posted, please contact
me to work out
the
details, timeframe, and pricing of a custom work
request. Once I obtain the info I need, I
will
provide you with the project cost and timeframe. At that
time,
you can let me know if you still want to order.
Q
- How much will shipping cost and how do you ship it?
A - If you are local to
Springfield, MA, no
cost for delivery. If
you are not local and order online, shipping
costs
depend on weight and size. I will determine least expensive
method to ship using USPS or FedEx and I'll e-mail you with the
shipping cost before payment is required.
Q
- What type of payments do you accept?
A - If you are local to
Springfield, MA,
I accept any form of verified payment.
If you are not
local and require online order and shipping, I only accept
Money Orders and Pay Pal. Pay
Pal
is an online 3rd party that allows you to pay anyone with an e-mail
address. It's free to sign up and send money. You can use
your
credit card or have it come out of your checking account. For
additional information on Pay Pal, go to their website.
If you have questions that were not
addressed
here, please contact me
I will get back to you promptly.
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© 2007 Melissa Cody - SuzyBug - All rights reserved.
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